Sales
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Request a Call
To request a call or ask sales a question
click here. A Cognos representative will respond to your enquiry within two business days.
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Contact Us
If you prefer immediate assistance, please call us at one of these numbers.
| Canada & USA |
1-866-601-1934 |
| Australia |
1 800 811 910 |
| France |
+33 1 56 37 47 77 |
| Germany |
+49 69 665 600 |
| Japan |
+81 3 3344 3497 |
| The Netherlands |
+31 30 602 88 00 |
| Singapore |
+65 221 4500 |
| Spain |
+34 91 495 21 03 |
| United Kingdom |
+44 (0) 800 056 5610 |
List of worldwide sales numbers  |
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Feedback
- Cognos.com
We're happy to receive your feedback regarding website content or functionality. Please email us at cogwebms@ca.ibm.com.
- Customer Support Site
If you have any questions, concerns or compliments regarding this web site, please email us at cogcsweb@ca.ibm.com or fill out a website feedback form  .
- PartnerNetwork Site
If you are a Cognos Partner and do not have a username and password, please contact partnernetwork@cognos.com. Include your company name and contact information so that we may process your request.
Worldwide Office Locations
Here is a complete list of Cognos offices and contact information listed alphabetically by country.
Headquarters
World
Cognos Incorporated
3755 Riverside Drive
P.O. Box 9707, Station T
Ottawa, ON, Canada
K1G 4K9
Ph: 1-613-738-1440
Fx: 1-613-738-0002
(see map...)
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Europe
Cognos Limited
Westerly Point
Market Street
Bracknell, Berkshire
RG12 1QB, U.K.
Ph: +44 1344 486668
Fx: +44 1344 485124
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Asia/Pacific
Cognos Pty Limited
Level 2
110 Pacific Highway
St. Leonards, Australia
NSW 2065
Ph: 02-9430-2200
Fx: 02-9438-1641
Freecall: 1800 264 667
(see map...)
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Cognos Corporation
15 Wayside Road
Burlington, MA 01803, U.S.A.
Ph: 1-866-601-1934 or 781-229-6600
Fx: 781-229-9844
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Cognos/Applix
289 Turnpike Road
Westborough, MA 01581
Ph: 1-508-870-0300
Freecall: 1-800-827-7549
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Australia
Canberra
8 Brisbane Avenue
Barton ACT 2600
Freecall: 1800 264 667
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Melbourne
Suite 4.5a Illoura Plaza
424 St. Kilda Road
Melbourne, VIC 3004
Ph: +(61) 03-9820-8000
Fx: +(61) 03-9820-8011
Freecall: 1800 801 029
(See Map...)
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Brisbane
Level 5, IBM Centre
348 Edward Street
Brisbane QLD 4000
Freecall: 1800 264 667
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Perth
1060 Hay Street
West Perth, WA 6005
Ph: +(61) 08-9261-8413
Fx: +(61) 08-9261_8536
Freecall: 1800 800 898
(See Map...)
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Sydney
Level 2
110 Pacific Highway
St. Leonards, NSW 2065
Ph: 1-800 811 910 or
+(61) 02-9430-2200
Fx: +(61) 02-9438-1641
Freecall: 1800 264 667
(See Map...)
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Austria
Favoritenstr. 7
A-1040 Vienna
Ph: +43-1-503-2338-5600
Fx: +43-1-503-2338-5605
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Belgium
Pegasus Park
De Kleetlaan 12B
1831 Diegem
Ph: +32 2 712 10 42
Fx: +32 2 712 10 66
(Map...)
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Brazil
Praça Prof José Lannes
no. 40, 14o andar
Brooklin, São Paulo - SP
CEP 04571-100
Ph: +55 11 2244-6700
Fx: +55 11 2244-6799
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Canada
Montréal
500, Place d'Armes
Suite 2820
Montréal, QC
H2Y 2W2
Ph: 800-268-0433 or
514-284-0433
Fx: 514-284-9421
(see map...)
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Ottawa
3755 Riverside Drive
P.O. Box 9707,
Station T
Ottawa, ON
Canada
K1G 4K9
Ph: 613-738-1440
Fx: 613-738-0002
(see map...)
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Ottawa
65 Auriga Drive
Ottawa, ON
K2E 7W6
Ph: 800-267-2777 or 613-738-1440
Fx: 613-235-0809
(see map...)
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Québec City
Ph: 800-268-0433 or
514-284-0433
Fx: 514-284-9421
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Toronto
North American Center
5700 Yonge Street
Suite 200
North York, ON
M2M 4K2
Ph: 800-465-2843
Fx: 416-221-4181
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Vancouver
Suite 1750
750 West Pender
Vancouver, BC
V6C 2T8
Ph: 800-661-0046
(see map...)
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Denmark
Cognos A/S
Tuborg Boulevard 12
2900 Hellerup
Denmark
Phone +45 36 94 44 08
Fax +45 36 94 40 49
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CEE International
(Eastern Europe)
Home Page
Cognos Austria GmbH
Favoritenstr. 7
A-1040 Vienna
Austria
Ph: +43 (1) 503 23 38-0
Fx: +43 (1) 503 23 38 - 5605
Sales/Marketing:
cognos@at.ibm.com
Support Contact::
cognos.uk@uk.ibm.com
Phone: +44 1344 707 799
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Finland
Cognos Oy
Pohjoinen Rautatiekatu 25
00100 Helsinki
Finland
Ph: +358 9 6841 480
Fx: +358 9 6841 4848
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France
Paris
Tour Pacific
11, Cours Valmy
92977 Paris La Defense 7
Ph: +33 1 56 37 52 00
Fx: +33 1 56 37 53 00
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Germany
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Frankfurt
Cognos GmbH
Herriotstrasse 1
D-60528 Frankfurt am Main
Deutschland
Ph: +49 69 6 65 60-0
Fx: +49 69 6 65 60 300
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Hamburg
Geschäftsstelle Hamburg
Stadthausbrücke 3
D-20354 Hamburg
Ph: +49 69 6 65 60-0
Fx: +49 69 6 65 60-3 00
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Munich
Geschäftsstelle München
Maximilianstrasse 35
D-80539 München
Ph: +49 69 6 65 60-0
Fx: +49 69 6 65 60-3 00
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Munich
Cognos/Applix
Boschetsrieder Straße 67
81379 München
Germany
Ph: +49 89 2444778-0
Fx: +49 89 2444778-99 |
Hong Kong
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Cognos Hong Kong Ltd
China Resources Building
Room 3403, 34/F,
26 Harbour Road
Wanchai, Hong Kong
Phone: +852 2586 8021
Fx: +852 252 95759
E-mail: gracelam@hk.ibm.com
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Italy
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Milano
Cognos SpA
Piazzale Biancamano, 8
20121 Milano
Italy
Ph: +39 (02) 620 321 04
Fx: +39 (02) 62 03 40 34
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Rome
Cognos S.p.A
Via del Casale Solaro
119 - I -00143 Rome (RM)
Italy
Ph: +39 (06) 51 57 34 56
Fx: +39 (06) 51 57 33 90
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Japan
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Tokyo
Shinjuku First-west Building
1-23-7 Nishi-shinjuku Shinjuku
Tokyo 160-0023, Japan
Ph: +81 3 3344 3601
Fx: +81 3 3344 3602
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Osaka
Hilton Plaza West Office Tower 19F
Umeda 2-2-2, Kita-ku, Osaka City, Osaka 530-0001
Ph: +81 6 6133 5888
Fx: +81 6 6133 5757
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Tokyo
Cognos/Applix
Nihon Semei ShinjyukuGyoennae Bldg. 6F
4-16-3,Yotsuya,Shinjyku-Ku
Tokyo 160-0004, Japan
Ph: +81 3 5363 0048
E-mail: hmuto@applix.com
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Korea
Korea
30th Floor, ASEM Tower,
159-1 Samsung-Dong, Kangnam-Ku,
Seoul 136-798
Korea
Ph: +82 2 6001 3072
Fx: +82 2 6001 3088
E-mail: korea@cognos.com
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703 Waterford Way (703 NW 62nd Avenue)
Suite 890
Miami, FL 33126
Ph: 786-437-6600
E-mail: latam@us.ibm.com
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Malaysia
Cognos Sdn. Bhd
Level 7, Lot 2
Bangunan TH, Uptown 3
No. 3, Jalan SS 21/39
Damansara Utama
47400 Petaling Jaya
Selangor D.E
Malaysia
Ph: +60 3 7728 2218
Fx: +60 3 7728 7822
E-mail: cognmsia@sg.ibm.com
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Cognos Middle East
PO Box 500535
Al Thuraya Tower 01
Office 503
Dubai Media City
United Arab Emirates
Ph: +971 (0) 43625432
Fx: +971 (0) 43688056
E-mail: marketingme@cognos.com
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India
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Mumbai
Cognos Software Pvt. Ltd.
Level 2, Raheja Centre Point,
294 CST Road,
Near Mumbai University
Off Bandra–Kurla Complex
Santacruz (E)
Mumbai 400 098
India
Ph: +91 22 6707-8700/ 6707-8688
Fx: +91 22 6707-8711
E-mail: cognin@sg.ibm.com
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Bangalore
Cognos Software Pvt. Ltd.
Concorde Towers
Level 14 & 15
1 Vittal Mallya Road
Bangalore 560001
India
Ph: +91 80 40300354-6
Fax: +91 80 40300400
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New Delhi
Cognos Software Pvt. Ltd.
Eros Corporate Towers
Level 15
Nehru Place
New Delhi 110019
India
Ph: +91 11 4223-5321
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The Netherlands
Edisonbaan 14k
3439 MN Nieuwegein
Postbus 1499
3430 BL Nieuwegein
Tel.: 030 - 602 88 00
Fax.: 030 - 603 53 94
E-mail: cognos.holland@nl.ibm.com
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Benelux
Cognos/Applix
Reitscheweg 7b
5232 BX 's-Hertogenbosch
Netherlands
Ph: +31 (0)73 646 0200
Fx: +31 (0)73 646 0209
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Norway
Cognos Norway AS
Nydalsveien 33
Postboks 4814 Nydalen
0422 Oslo
Phone: +47 23 01 03 85
Fax: +47 23 01 03 86
infmark@no.ibm.com
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Singapore
Cognos Pte Ltd
10 Hoe Chiang Road
#16-01 Keppel Towers
Singapore 089315
Ph: +65 6221 4500
Fx: +65 6224 3100
E-mail: cogsgp@sg.ibm.com
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South Africa
1st Floor, Meadow House
Woodmead Estates
1 Woodmead Drive
Woodmead
Sandton, 2146
South Africa
Ph: +27 0 11 603 5700
Fx: +27 0 11 603 5701
E-mail: south.africa@cognos.com
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Spain
Paseo Club Deportivo s/n, la Finca, bloque 11
28030, Pozuelo de Alarcon
Madrid
Spain
Ph: +34 91 799 72 50
Fx: +34 91 799 72 51
Sweden
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Gävlegatan 22
Box 6691
113 84 Stockholm
Tel: 08-555 775 00
Fax: 08-555 775 01
E-mail: cognos@se.ibm.com
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(Mailing Address)
Cognos AB
Box 6691
113 84 Stockholm
Ph: +46 8 555 775 00
Fx: +46 8 555 775 01
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Taiwan
Cognos Taiwan Ltd
Room 1206, 12th floor
495 Kuang Fu South Road
Taipei 110
Taiwan
Tel: +886 2 8780 9999 # 1206
Fax: +886 2 8725 7726
E-mail: cognosm@tw.ibm.com
United Kingdom
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Manchester
Adlington Court
Greencourts Business Park
333 Styal Road
Manchester M22 5LG
Phone: +44 (0) 1344 486668
E-mail: cognos.marketing@uk.ibm.com
Manchester Map (PDF 124KB)
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Bourne House
Waterman's Business Park
The Causeway
Staines
Middx
TW18 3BA
Ph: +44 1784 415 000- 415
Fx: +44 1784 415 139
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Bracknell
Westerly Point
Market Street
Bracknell, Berkshire
RG12 1QB
Phone: +44 (0) 1344 486668
Fax: +44 (0) 1344 485124
E-mail: cognos.marketing@uk.ibm.com
Bracknell Map (PDF 137KB)
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London
Cognos/Applix
Communications Building
48 Leicester Square
London WC2H 7LT
Ph: +44 20 7968 4300
Fx : +44 20 7968 4301
E-mail: info@applix.co.uk
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United States
Please contact one of our offices listed below or call 1-866-601-1934.
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Atlanta
400 Interstate North Parkway
Suite 1300
Atlanta, GA
30339-5017
Ph: 770-240-8900
Fx: 770-980-1356
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Boston
15 Wayside Road STE 2
Burlington, MA
01803-4623
Ph: 800-426-4667 or
781-229-6600
Fx: 781-229-2347
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El Segundo
400 Continental Blvd
6th Floor
El Segundo, CA
90245
Ph: 310-426-2080
Fx: 310-426-2001
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Chicago (Schaumburg)
20 N. Martingale Road
Suite 150
Schaumburg, IL
60173
Ph: 847-285-2900
Fx: 847-240-0252
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Cincinnati
5181 Natorp Blvd.
Suite 210
Mason, OH
45040
Ph: 513-229-2700
Fx: 513-229-0300
(see map...)
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Dallas
909 Lake Carolyn Parkway
Suite 1800
Irving, Texas
75039
Ph: 214-259-6200
Fx: 972-556-1004
(see map...)
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Houston
25025 I-45 North
Suite 525
The Woodlands, TX
77380
Ph: 281-364-6944
Fx: 281-364-8007
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Los Angeles
2020 Main Street
Suite 750
Irvine, CA
92614
Ph: 949-471-6100
Fx: 949-471-6199
(see map...)
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Miami
703 Waterford Way
Suite 890
Miami, FL
33126
Ph: 786-437-6600
Fx: 305-670-0366
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Minneapolis
2051 Killebrew Drive
Suite 400
Bloomington, MN
55425-1820
Ph: 952-858-8585
Fx: 952-858-8881
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Nashville
3200 West End Avenue
Suite 500
Nashville, TN
37203
Ph: 615-783-2190
Fx: 615-783-1606
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New York
One Penn Plaza
Suite 4600
New York
NY 10119
Ph: 212-548-8300
Fx: 212-548-8399
(see map...)
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Philadelphia
5 Walnut Grove Drive
Suite 240
Pennsylvania Business Campus
Horsham, PA
19044
Ph: 215-385-8100
Fx: 215-442-9900 (sales)
Fx: 215-441-3092 (services)
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Princeton
One Independence Way
Suite 410
Princeton, NJ
08540-6621
Ph: 609-436-8700
Fx: 609-734-0717
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Redwood City
555 Twin Dolphin Drive
Suite 200
Redwood City, CA
94065
Ph: 650-598-0300
Fx: 650-595-9700
(see map...)
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San Ramon
3000 Executive Parkway
Suite 300
San Ramon, California
94583
Ph: 925-973-6500
Fx: 925-355-1590
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San Diego
16870 West Bernardo Drive
Suite 400
San Diego, CA
92127
Ph: 858-674-6922
Fx: 781-345-3194
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Seattle
10900 NE 4th Street
Suite 1030
Bellevue, WA
98004
Ph: 425-698-6400
Fx: 425-451-2963
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Washington D.C.
Two Discovery Square
12012 Sunset Hills Road
Suite 500
Reston, VA
20190
Ph: (571) 262-2100
Fx: (703) 796-0240
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Westborough M.A.
Cognos/Applix
289 Turnpike Road
Westborough, MA 01581
Ph: 1-508-870-0300
Freecall: 1-800-827-7549
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Customer Support
If you have a technical issue, we recommend you visit the Support Web site (http://support.cognos.com) and search the knowledge base or explore vast technical customer resources. If you need additional assistance, you can log a service request or contact a support center (refer to contact details below).
If you require a login to support.cognos.com, or are having issues with your current login, please see our Web Login & Contacts page.
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Contact Cognos Support
Hours of Operation indicate normal business hours and exclude national holidays, and are in local time for the Support Centre specified.
North America
Tel: 1-800-637-7447 or (613) 228-7900
Fax: (613) 228-3066
Email: cogcssam@ca.ibm.com
Hours: 08:30-20:30 EST/EDT
Languages: English, French, Spanish
Outside North America
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Training
For more information about Cognos Training Services, email or call your local training office at the numbers listed below.
North America
| Email |
EdRegist@us.ibm.com |
| Telephone |
1-800-426-4667 ext. 2263 |
| Cancellation Policy |
Student Cancellation: You may cancel or change a course reservation without penalty by submitting a written cancellation request via email at EdRegist@us.ibm.com or via fax 781-345-3035. The Cognos Education Department must receive notice of cancellation at least 10 working days prior to the start of the course. Changes made within 10 working days of the course start date are subject to a penalty of 50% of the course tuition. If you have questions please call 1-800-426-4667 ext. 2263.
Course Cancellation: Cognos reserves the right to cancel course dates due to insufficient enrollment. Students will be notified of cancellations within 5 working days of the course start date. Should a course be cancelled for any reason, Cognos' liability is limited to the return of any prepaid tuition only. Please be careful if ordering nonrefundable airline tickets.
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| Response Time |
Within one working day |
Worldwide Training Support Office Contact Information
Please select a convenient location from the drop down list.
Partners
To contact the Cognos Partners team, please email cognospartners@us.ibm.com
Thinking about partnership?
Why not strengthen your business position as a Cognos Partner? You can join the Cognos Partner Program as one of the following Partner types:
- Technology Partners
Cognos Technology Partners are comprised of software and platform vendors who offer technology that complements the Cognos solution portfolio. See a current list of our Technology Partners.
- Consulting Partners
Cognos Consulting Partners provide expertise in strategy, design, implementation and customization services related to Cognos business intelligence, enterprise planning, or performance management solutions. Search our Consulting Partners.
- OEM Partners
Cognos OEM Partners embed Cognos reporting and analytic solutions with their own software solution or use it to augment an existing product offering. Search our OEM Partners.
- Reseller Partners
Cognos Reseller Partners sell Cognos products and provide business intelligence, enterprise planning and corporate performance management consulting services, ensuring the successful implementation of Cognos products. Search our Reseller Partners.
- Powered by Cognos
Powered by Cognos Partners provide performance management solutions that combine Cognos technology with their deep domain expertise. Search our Powered by Cognos Partners.
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